Return Policy


Return & Exchange Window
  • Requests for returns or exchanges must be made within 10 days of delivery.
  • Customers can visit our Returns Page to place a return request and select their preferred refund mode.

Refund Options

  • Refunds can be processed via Bank Transfer, UPI, or Store Credit based on the customer’s preference.
  • Store Credit is valid for a lifetime and will be issued within 24 hours once the returned product is processed.
  • Refunds will be issued within 7-10 working days after the returned product passes quality checks.

Return Process 

  • Pickup Service: We’ll arrange a pickup within 2-3 working days for areas where our pickup service is available.
  • Self-Ship Option: If pickup service isn’t available in the customer’s area, they can ship the product back to us and a fixed amount of ₹100/- will be credited to the customer's account. 

Non-Returnable Items

  • Customized Products are crafted exclusively as per the customer's personal preference & hence are not eligible for return or exchange and only be altered. 
  • Premium Made-to-Order Products: This includes Lehengas, Sarees, Fancy Dresses, Fancy Suits and Vasket Suits, which are crafted to ensure a perfect fit. Please check the return policy on the product pages to check the return eligibility. 
  • Sale & Stock Clearance Products
  • Products Purchased Using Store Credits or Already Exchanged Products 
  • Tags, including barcode stickers, must be intact for eligibility. In case of a size issue with Customized or Made-to-Order Products, please contact Customer Support for Alterations.

Damaged/Defective Items

  • In case of damaged or defective products, please contact us within 48 hours of delivery with images and details. We will replace the item, issue store credit, or provide a full refund, as applicable.
  • Slight variations in color or texture are typical of handcrafted products and are not considered defects.

  

FAQs- 

1. How do I place an Exchange/ Return Request on the Website?

  • Please go to the Returns Page using the link  https://www.apella.in/apps/ezy/returns
  • Select the products that you would like to return & the return reason. In case of damaged product, please upload the product images. 
  • The request will be approved from our end & return pickup will be initiated in 2-3 working days. Please handover the package to the courier person in the original packaging. 
  • Sit back & relax, the refund will be credited to your account once we receive the product. 

2. When will I get my Refund? 

  • Once your returned product reaches our warehouse, our team will do a QC check of the same.
  • Once the product passes the check, a refund will be initiated in 7-10 working days in the refund mode as selected by the customer. 

3. How can I get updates on my Refund?

  • The updates regarding pickup & refund will be shared on your email. Please provide your email while placing the order. 

 

International Return & Exchange Policy

If you wish to return your International order, please note the following guidelines:

1. Return Shipping Responsibility
Customers are responsible for shipping the product back to us and covering any related shipping and customs charges, as we do not offer reverse pick-up for international orders.

2. Refunds & Store Credit

  • A store credit or refund will be provided only for the value of the returned product.
  • Shipping charges are non-refundable in any circumstance.
  • The refund of shipping charges is assessed on a case-by-case basis, with the company retaining final authority over such decisions.

3. Exchange Policy

International orders are not eligible for exchanges.

4. Alternative Return Option

Alternatively, customers may arrange to return the product via someone traveling from their country to India, helping to avoid additional shipping costs.

5. Damaged or Defective Items

If your item arrives damaged, please email images as proof to hello@apella.in. We will review the issue, record it, and communicate next steps, which may include issuing a store credit or full refund for the value of the damaged item.

Final Authority
The company holds the right to make the final decision in all return, exchange, and refund cases.