Shipping and Delivery

What are the shipping charges?

All the orders above order of Rs. 999 within India are without any shipping charges and the below order shall be charges following shipping charges:

Country Service Cost Delivery Time
India Speed Post through Indian Postal Services/ Courier Companies. INR 50 3-6 Business Days
USA/UK Speed Post through Indian Postal Services USD 15 (Signature On Delivery Required) 10-15 Business Days
All Other Countries Speed Post through Indian Postal Services USD 10 10-15 Business Days

 

 

Do the Shipping charges vary on the number of items purchased/weight of the order?

All Shipping charges are FLAT irrespective of the order size and weight.

How long will it take to receive the ordered products?

We attempt to process and ship every order within 48 working hours. Users order will get delivered within 7-10 Business Days depending on user’s location in India. In some cases, it may take longer to receive the shipment depending on user’s accessibility.
For International Shipping, the average delivery time is 10-15 Business Days depending on the country of residence

I was delivered a damaged/defective product. What do I do?

Apella employs some of the finest standards when it comes to product quality checks before dispatching a product. In an improbable incident of damaged/defective product delivered, please note that we expect users to inform us within the 24-48 hours of the delivery. We won't be able to entertain and honor any requests/complaints informed beyond this time window.

What delivery methods do users use?

We use leading courier companies and Indian Postal Services all shipment in India

How do international duties and taxes work?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell users the cost as it varies from country to country.

International Ordering & Shipping Policy

This policy is valid for all orders shipped to outside of India

What are the shipping charges on International orders?

Other Countries USD 10

Country Flat Shipping Charge
USA & UK USD 15

 

How long will it take to receive the ordered products?

For International Shipping, the average delivery time is 12-15 business days depending on the country of residence

What delivery methods do users use?

All International orders are sent through Indian Postal Services.

How do International duties and taxes work?

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means the product prices displayed are exclusive of all import duties. As the recipient, users are liable for all import duties, customs and local sales taxes levied by the country users are in, payment of these at the time of delivery is necessary to release users order from customs on arrival.

What payment options are available on Apella for international orders?

  • Credit/debit cards
  • Net Banking
  • PayPal

How do I cancel my international order?

Please note that users order can only be cancelled before we have dispatched it to users, please refer to our Cancellation Policy for details. We have no way of canceling it once it is shipped from our end.

What is the return policy for International orders?

For all international orders, customers can return their products within 15 days from the date of order receipt. If users have a return request, please mail cs@Apella.in for details. Please note that we do not provide pick-up facilities outside India. The order needs to be sent back to the following address -

Tejus Enterprises
Bhatanwali, N.H. 72,
Paonta Sahib, H.P.-173025

Once we receive the product, we will process the refund within 3-5 business days. Please note that International Shipping cost will not be refunded.

How do international taxes work?

Any import duties or related taxes are unpaid at the time of placing the order, and need to be paid by the Customer at the time of receiving the order. Any such charges are levied by the local Customer authorities, and we at Apella, don’t have any control over it

What if i don't want to pay my international duties and taxes?

If users choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made