FAQs

Orders & Payment Policy

How can I place on Order on website ?

Just go through these Simple Steps to place an order on our website -

  • Click on the product to be ordered
  • Select the required size (XS, S, M, L, XL…) and click "ADD TO CART"
  • Go to users cart page, once users have added all the products users wish to buy
  • Enter discount code (if any) on the page
  • Click 'CHECKOUT'
  • Sign in to users account using the registered e-mail id and password or create a new account if users are a first time visitor in one short step
  • Enter users Shipping Address
  • Choose from Prepaid & COD Payment Options
  • Re-check users Order details
  • Click on "Place Order"
  • In case users have selected prepaid options, users will be re-directed to a fully secure payment gateway where users need to enter user’s card/wallet details
  • In case of a COD order, an additional Rs 50 will be levied as a COD charge
  • 13. Once users confirm users billing, users order is placed - Users can now note down the order number for tracking purposes.

What are the payment options available?

  • Credit card and Debit card
  • Net Banking
  • Cash on Delivery for India

Is it safe to use my credit/debit card on Apella.in ?

Users can be assured that Apella offers users the highest standards of security currently available on the internet so as to ensure that users shopping experience is private, safe and secure. Users bank will authorize the card transaction directly without any information passing through to us. We do not retain users banking information.

What happens to the money deducted from my debit card/credit card/Net Banking/Wallet for an unsuccessful prepaid order?

If user’s card is debited by mistake, users need not to worry. Please make sure of the following at users end:

  • Please check users bank/credit card account - Has it been debited? If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with user’s bank for more details.
  • If the transaction is successful and the money has been credited to our account, please update us with the transaction number from user’s card issuing bank over an email and we will initiate the refund within 3 days of user’s request; in case users wish to go ahead with the order we will dispatch the same at the earliest.
  • The expected timelines for payment reversal are as below:
    • Net Banking - 4 business days
    • Debit Card /Credit Card - 10 business days

I got a confirmation call for my COD Order. Why is that?

After placing a COD order, a confirmation call may be made to verify the mobile number and shipping address of the recipient of the Apella order. This is crucial to ensure smooth coordination between users and our courier partner. Our processing team starts working on the order only after confirmation. If users are unreachable or unable to attend the call, please contact Customer Care on 98051 04191 to confirm the purchase within 24 hours of making the purchase. Please note that if we are unable to reach users on phone within 3 days of COD order placement, we will be forced to cancel the order.

In case users didn't take the call, do not worry  just call back on the same number, and users will be connected to our Customer care. Alternatively, users also have an option to contact us on our standard contact number 98051 04191 to confirm the purchase within 24 hours of placing the order.

Is there a purchase limit for a COD purchase?

Yes, COD option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Net banking, Wallets or Credit card/Debit card.

How do I pay the courier person for COD purchase?

Please pay the courier person in cash only. We do not accept cheques or DDs.

Order Status & Tracking

How do I check the status of my order?

Login to users account, click on My Orders to get all order details and status updates.

How can I track my order shipment?

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. Users can track users order in two ways -

  • After users log in to users Apella account, go to users ‘My Account’ page and find the order number users wish to track. Click on ‘Track my order’ to see real-time updates of users shipment status. Please note that this link becomes valid only after 24 hours from the dispatch of users order.
  • Alternately, users may track users order through our order shipment email which provides a direct link to track users order real-time on the service provider’s website

In cases where our website can’t link to the courier service providers’ website real time, we will share the AWB number and provider’s name with users via email and on users account page. To track users shipment status, all users need to do is -

  • Go to the service provider's website
  • Type in the tracking number provided in the mail in the Tracking section and check the status

How do I redeem a coupon?

Once users have shortlisted the product users wish to buy, select the size, click Add to cart and view users bag. Here users can enter users discount/coupon code, click on apply code, and follow the rest of the instructions to place users order.

How will I know if my order has been placed successfully?

Users will receive an email confirmation and an SMS from Apella once users order is successfully placed. The mail & SMS will have all the details related to users order.

How soon will my order update to 'Delivered' in my Apella account?

Please allow 24 hours post-delivery of users order for users order status to be updated in users Apella account

The color of the product shown on the website/App and the dress I received seems different. Why is that?

Please note that as mentioned on our product pages as well, there might be a slight variation in the shade of the actual product and the image shown on the screen, due to the screen resolution and photography effects.