Cancellation and Refund

What is Apella’s Cancellation Policy?

Users can cancel an order until it has been packed at our Warehouse through our Website, Mobile Site or App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Can I modify the shipping address of my order after it has been placed?

No, users cannot modify the order himself after placing an order on Apella. Please get in touch with cs@apella.in, should users have any shipping address change request. Please note that the shipping address can only be changed before users order has been packed at our Warehouse.

How do I cancel my order?

Users need to be logged into users Apella account to cancel an order. Once users are logged in, tap on ‘My Orders’ section under the ‘My Account’ section and then select the order users want to cancel.

I just cancelled my order. When will I receive my refund?

If users had placed the order using Cash on Delivery, there is no amount to be refunded at our end as users haven’t paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking or Wallets users will receive refund (including Shipping Charges) into the source account within 7-10 business days from the time of order cancellation. If payment was made by redeeming Apella store credit, refund will be initiated into users Apella Credits account within 1-2 days of user’s cancellation.